Delivery & Returns

Delivery

We pride ourselves in offering a quick service. If you order before 2pm any weekday then your order will be dispatched the same day, that is a guarantee. All other orders are dispatched the next working day.

We use Royal Mail for all our deliveries. Full pricing details are laid out below. All our items are traceable in royal mails online tracking service.

 

Type of Delivery

Price

Delivery Time

Standard Shipping £3.50 3- 5 working days
Next Day Guaranteed £9.99 Guaranteed for 1pm the next working day
Next Day Guaranteed £19.99 Guaranteed for 9am the next working day
Same Day £25.00 Only available until 2pm on a weekday

 

Return/Refund Policy 

CUSTOM T-SHIRTS

Your garment is created especially for you therefore we are unable to offer refunds once production begins. Production begins when you have reviewed the online proof in the email and paid for the order.

Damaged Items

Refunds will only be given on faulty/damaged items or if the items sent do not meet your specifications. Refund or exchanges on faulty items will ONLY be accepted if they are returned to us within 7 days of delivery.

Wrong Colour/size

If we have sent you the wrong size/t-shirt we will absolutely return the item.  However if you ordered the wrong size than we cannot accept returns. It is ultimately your responsibility to order the correct size before confirming your order.

Top Cat Shirts Designs

We accept returns for our unique designed t-shirts for unused garments only if they are returned to us within 7 days of the order.  For Exchanges the item must be returned to us within 21 days of your order.

How to return an item

For faulty goods, please email returns@topcatshirts.com, quoting your invoice number and the reason for your return. For a refund, the item must be returned within 7 days of delivery. Exchanges are available up to 21 days.  Please return the items to Top Cat Shirts, The Crescent Centre, 1 Devon St, Rochdale, OL11 1HN, including a note explaing the reason for the exchange.

The image is pixelated, can I return it?

Unfortunately no you can not return the garment. We print the image exactly as you give it. The designs do go through a quality control process and are verified by our designers before your approval.